Hey Trailblazers! I'm in sunny Provincetown and I still managed to get a badge-a-day done! (Kidding! I scheduled this the day before. I'm on vacation!).
Anyway, today's badge is the Campaign Basics badge. Campaigns are a simple but powerful tool to connect your marketing initiatives to leads and contacts in your Salesforce database. Let's dive in and learn the important concepts of this great object.
Hey Trailblazers! Today's badge of the day is Call Center Integration. Call centers are still a huge part of the sales and service process for enterprise organizations and perform a critical role maintaining the relationship throughout the customer journey.
My current organization relies heavily on call centers for patient scheduling and support, so I have extensive experience integrating CTI solutions with Salesforce. Guess what? It's pretty easy! Now, on to the badge!
