Hey Trailblazers! Today's badge of the day is Call Center Integration. Call centers are still a huge part of the sales and service process for enterprise organizations and perform a critical role maintaining the relationship throughout the customer journey.
My current organization relies heavily on call centers for patient scheduling and support, so I have extensive experience integrating CTI solutions with Salesforce. Guess what? It's pretty easy! Now, on to the badge!
Learn all about Salesforce best practices for large data volumes in my first-in-the-series “Badge a Day” challenge! One of the great things about Salesforce is the educational materials they make available to their users via trailhead.salesforce.com.
They've gamified Salesforce in a way that makes learning the complex, in-depth, and (let's face it) at times intimidating suite of products they offer their customers.
So, as I continue my journey toward architect status, I've decided to challenge myself to earn a badge a day, Monday-Friday, for the rest of the year. The first badge I'll cover is Large Data Volumes.
